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Customer Care

sales@vivadevine.com.au

Mon-Sat: 9am - 5pm AWST

Shipping & Returns

SHIPPING

We ship Worldwide. Enjoy Free Shipping on all orders, no minimum purchase. 

We generally process your orders within 1-3 business days. 

Delivery: Please allow between 7-10 days for delivery within Australia and up to 4 weeks for delivery Worldwide via Free Standard Shipping. However, you may receive your parcel sooner

Express Shipping by DHL or Australia Post with postage charges at checkout, we offer Free express shipping on orders over AU$220.

 We ALWAYS send packages with Tracking Numbers so you can track it every step of the way!

Postage costs

 For orders below $220 AUD   Standard Shipping (7-10 days)   Express shipping (3-5 days)
 Australia  FREE  $20 AUD
 New Zealand, United States, United Kingdom  FREE   $25 AUD
 Other Countries  FREE  $30 AUD
  For orders over $220 AUD  FREE Express Shipping Worldwide

More info →

RETURNS

It is important to us that you are completely satisfied with your purchase that’s why we offer returns for refund, store credit or exchange in cases :

  • The item does not fit you
  • You’re not satisfied with the quality

For Australian & International customers, we accept return within 14 days of the delivery date. Please refer our Returns Policy for more details → 

You can return it by submit the online Returns Form to us.

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