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Due to the sharp increase in the number of orders, it may temporarily take us up to 3 business days to process your requests, and up to 7 business days to arrange deliveries.

Need An Assistance?

sales@vivadevine.com.au

Mon-Sat: 9am - 5pm AWST

Payment Method

Viva Devine offer several payment methods including PayPal, Afterpay, zipPay, Sezzle, Credit/Debit Card, Apple Pay & Google Pay. All payments are securely processed via the respective third parties: Shopify payments for credit/debit cards – Apple Pay & Google Pay , PayPal for PayPal payments, Afterpay for Afterpay payments, zipPay for zipPay payments, Sezzle for Sezzle payments. You do not require a PayPal account to use a Credit/Debit Card option.

We accept Visa, MasterCard, American Express & Discover.

If you are experiencing issues with PayPal, Afterpay, zipPay, Sezzle & Shopify payments, please contact those companies directly about the issue, Viva Devine is unable to correct issues relating to these payment methods as we do not control them. These companies keep your information safe – even from Viva Devine – and therefore will not deal with us directly on matters, only with you as their customers.

If you are having difficulty checking out, or paying with your credit card – please verify your payment details that your card is active and that is have an available fund. If this is definitely the case and you are still experiencing issues, please email our Customer Care team at sales@vivadevine.com.au for further assistance.

In the event that you suspect that you have placed a duplicate order, please email at sales@vivadevine.com.au immediately so that we can investigate the issue and have the duplicate order payment reversed before it is processed. Any duplicate that have been shipped before Viva Devine has been notified will be refunded once the order has been returned to the Return Address.

All payments to Viva Devine are securely processed using industry -grade TSL security. Your credit card number and PayPal login details, Afterpay, zipPay, Sezzle & Shopify payments login details, are secured with and solely by them. Viva Devine is never, at any time, able to see your credit card information including the name, number, expiry, and CVV. Viva Devine is never to see your PayPal, Afterpay, zipPay, Sezzle,  Shopify account information, only the username or only email address with which your account associated.

*Afterpay available to Australian and United States customers, and must be over the age of 18.

*zipPay (Zip) available to Australian Customers only, and must be over the age of 18.

* Sezzle available to United States Customers only, and must be over the age of 18. 

*Layby by Paypal available to Worldwide customers as long as you have a Paypal account. 

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CURRENCY

All prices on vivadevine.com.au are displayed in either Australian Dollar (AUD) or United States Dollar (USD) as specified by your selected currency option. Prices displayed in a particular currency will also be charged in that currency.  Viva Devine does not set prices based on the currency AUD-USD and will not be held responsible if any particular item’s price in AUD and USD does not reflect the current exchange rate.  You are welcome to view and purchase in either currency at any time.

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