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Frequently Asked Questions

Products and Orders

The item I want is out of stock, what do I do?

Can I lay by an item?

Do you offer pre order?

I'm unsure about sizing?

Payment

Which payment methods do you offer?

What is Afterpay / zipPay / Sezzle?

Shipment

How can I track my shipment?

I live in Australia, when will my parcel arrive?

I live in another country, when will my parcel arrive?

Are there any taxes or charges when shipping outside Australia?

Return and Refund

How do I return an item?

Can I get a refund instead of a store credit?

Can I cancel or change my orders?

Do you offer exchange?

Others

Where is your store based?

Do you have a physical store?

Contact

How do I contact Viva Devine?

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